Shipping + Returns

Order + Shipping Information

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site).

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method (if applicable). Orders can take up to 48 hours to be processed and shipped. Once your order is shipped, you will receive a confirmation email with your tracking information. Please make sure your shipping address is correct as we are unable to redirect shipments once they are en route to you.

 

Shipping Costs 
We use U.S. Postal Service for all shipments. Shipping and handling takes between 5 to 10 days for customers in the United States. For an added cost, we also offer a 2-day shipping option. All efforts will be made to ship your item(s) in a timely manner. Most shipments go out within 72 hours after the order is placed, Monday-Friday. Orders placed on Fridays will ship out on Monday.

Shipping price is calculated by the weight and size of an item and will be added to your toal at checkout.

International shipping costs are calculated based on destination and usually take 1 to 2 weeks (sometimes longer depending on the destination country). We use USPS Air Mail for international shipment.

All orders are hand-packed and shipped from our headquarters in Los Angeles, California.

 

Insurance
Any orders $500 and over will be insured and require signature upon delivery.

 

Sales Tax
Taxes are calculated according to shipping destination and itemized on the Order Summary page. For international shipments, you are responsible for any additional import taxes and duties.

 

Return Policy
We DO NOT accept returns or exchanges for any of our digital products or in-person experiences (this includes workshops, dinners, events or digital programs, books or other materials), or product that is specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under individual product details in our Shop.

We DO accept returns on physical merchandise sold in our shop. If you are not completely satisfied with your purchase, you may return it to us (unopened and unused) within 7 days of receiving it. We will refund the complete purchase price minus the cost of shipping. Please return the item(s) with the original invoice. Any items that are damaged when we recieve them will not be eligible for a refund.

 

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges.

Your refund will  be credited to the original form of payment, or returned for store credit.

If your order has been shipped internationally, custom duties and sales taxes are non-refundable.

Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

 

Damaged Items

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. If for some reason there is damage or defect to your item, please notify us immediately via email: support@thegirlwhoknows.com

All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). We will refund the complete purchase price minus shipping costs.

 

Events, Workshops & Dinner Policies

Please read our handy FAQ for all questions pertaining to event, workshop and dinner tickets and our policies.

Thank you!

 

Contact us

For any questions or problems related to your order, please contact us:

Phone: (323) 546-8495

Email: support@thegirlwhoknows.com